Cage Shift Supervisor

   Posted 6 days ago

DESCRIPTION

The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Essential Duties/Responsibilities

  • Maintains working knowledge of Cage operations internal functions, controls and software
  • Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
  • Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
  • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
  • Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
  • Assists Cage Shift Manager with any other duties as assigned.
  • Regular punctual attendance
  • Ability to work required overtime
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Ability to analyze and interpret departmental needs and results.
  • Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
  • Ability to solve complex problems.
  • Ability to distinguish between colors
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Broad variety of tasks and deadlines requires an irregular work schedule.

Education and Experience Requirements

  • One (1) to two (2) years of experience in casino cage operations or banking preferred.
  • High School diploma or GED equivalent required.
  • College degree or some level of secondary education preferred.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Additional Information

  • Must be able to obtain and maintain Arkansas State Licensing
  • Must be able to pass pre-employment drug screen and background check that may include fingerprinting and credit check

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Job details


Oaklawn Racing Casino Resort
Cathy Bassaner
Professional
Arkansas
Job Website

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