Cage Shift Supervisor

   Posted 6 days ago


The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Essential Duties/Responsibilities

  • Maintains working knowledge of Cage operations internal functions, controls and software
  • Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
  • Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
  • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
  • Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
  • Assists Cage Shift Manager with any other duties as assigned.
  • Regular punctual attendance
  • Ability to work required overtime
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Ability to analyze and interpret departmental needs and results.
  • Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
  • Ability to solve complex problems.
  • Ability to distinguish between colors
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Broad variety of tasks and deadlines requires an irregular work schedule.

Education and Experience Requirements

  • One (1) to two (2) years of experience in casino cage operations or banking preferred.
  • High School diploma or GED equivalent required.
  • College degree or some level of secondary education preferred.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Additional Information

  • Must be able to obtain and maintain Arkansas State Licensing
  • Must be able to pass pre-employment drug screen and background check that may include fingerprinting and credit check

Apply Now Back to jobs

Job details

Oaklawn Racing Casino Resort
Cathy Bassaner
Job Website

Share this job