Manager on Duty


Kentucky Downs

Open Until Filled

The Manager on Duty is responsible for the leadership, management and supervision of all aspects of operations; The MOD is empowered to ensure that the highest standards of customer service and hospitality are maintained and delivered through direct communication and interaction with guests and employees. The Manager on Duty assumes responsibility for regulatory and policy compliance, supervision, and relations of the various departments and their employees in accordance with the policies and procedures of the company.

The Manager on Duty displays the highest degree of professionalism, judgment, and decision making in all guest and employee interactions. This position requires a highly motivated, results oriented and extremely organized individual as they directly supervise all Operations and conduct of employees while on duty. The MOD must have a heighten awareness of the gaming floor, be exceptional at resolving guest concerns, provide the highest service standards, and be able to establish a working relationship with all Department Supervisor’s and Manager’s. Minimum 3 years management/customer service experience. Casino industry experience preferred. Relocation Negotiable.

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